OUr team is experienced to deliver results.



We feel The LinkLab can be the best partner with companies on the program management, design, and execution of the DSCSA pilots. We offer capabilities, seniority, and industry breadth, along with flexibility and agility that are ideal for this program. What sets us apart:

- Four years of success implementing California / DSCSA serialization requirements at manufacturers (includes accomplishment of aggregation and inference of finished goods between sites/locations)
- Understanding of global requirements and first-hand experience of how this might support and/or interfere with US implementation; and how global activities taking place now may hold interesting learnings in how to improve public safety further than our own current legislation requires
- An extensive performance track record of complex systems program and project management
- Senior experienced principals with strong track records of collaboration and bringing differing views together to common solutions
- A track record of deliverable innovation and a mindset that knows creative solutions will be found for improving pharmaceutical supply chain security – we just have to put the pieces together



Susanne Somerville



Founder, Principal



Susanne was most recently the Vice President of Supply Chain, North America, for Genentech/Roche. She brings over 25 years of pharmaceutical, biotech, and supply chain experience to The LinkLab. Her expertise includes:

  • Supply Chain Strategic Planning

  • Biotech and Pharmaceutical Manufacturing

  • Warehousing and Distribution

  • ERP and Systems Management

  • Project Management and Leadership

  • Logistics and Trade

  • S&OP and Planning

Susanne was the program sponsor for implementation of Serialization for the US market for Genentech, which spanned manufacturing implementation of unit level bar coding, case and pallet level aggregation, system management of product movement, warehousing and distribution processes to ship product. They succeeded in delivering serialized product to market 3 years before the DSCSA deadlines.

Her team also played a strong role in providing strategic guidance for Roche’s delivery of serialization in Brazil, finished in 12 months from project initiation.

She has a reputation for strong collaboration while driving results, especially as the processes and systems had to align with global manufacturing and other global serialization requirements.



Eric Garvin



Founder, Principal



Eric has more than twenty years of project management experiece in the Life Sciences industry. His expertise includes:


  • Enterprise level IT programs

  • Merger and Acquisition Integration

  • Quality

  • Supply Chain and ERP Implementation

  • Project and Program Management

  • Logistics and Trade


He began consulting in 1994 focused on the IT needs of the Life Science industry. He founded Global Technical Partners (GTP) in 1997 with a revised mission to provide industry-best project management services to Pharmaceutical, Biotech, and Medical Device companies. And although GTP was not formed to be solely an IT services company, many of GTP’s biggest successes have had an IT component. Eric has managed project teams of more than 200 members with project budgets in excess of $100M USD.


He has spent the last 3 years leading serialization implementation programs, both for the US and globally. His management savvy and technical understanding has resulted in early deliver of serialized products to market.



Randy Schwemmin



Senior Consultant



Randy Schwemmin is an operations and product development professional with over 20 years’ experience in the aerospace, consumer electronics, medical device, and biopharmaceutical industries. His most recent role was head of product operations at D-Rev, a non-profit developing and delivering medical devices that fulfill unmet needs of people living on less than four dollars a day. The expertise he brings to The LinkLab includes:


  • Business process design
  • ERP implementations
  • Supply chain management
  • Sales and Operations Planning
  • Clinical trial execution
  • Large scale project management
  • Leading global teams
  • Product development
  • Design thinking


During his tenure leading the clinical supply chain organization at Genentech, Randy led the program to merge and upgrade the separate Roche and Genentech clinical trial supply chain systems and processes. The global, cross-functional project delivered common label design, kit serialization, demand forecasting, supply planning, manufacturing execution, and distribution processes in a custom SAP platform. It finished on-time, under budget, and caused zero interruptions to patient supply.


Randy earned an MBA and MS in Manufacturing Systems from Stanford University and a BSE in Aerospace Engineering from the University of Michigan.

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Ryan Kistner



Senior Consultant



Ryan Kistner brings more than 20 years of leadership, operations and supply chain management expertise in several industries. His most recent role was managing the iPad and iPod Planning and Procurement team within AppleCare at Apple. He led multiple successful product launches for AppleCare as well as the transition from Excel planning sheets to SAP Advanced Planning and Optimization (APO) software.

Prior to starting his corporate career, Ryan served five years in the US Army as a field artillery officer. There he served two tours of duty in Iraq and was awarded the Bronze Star Medal as a platoon leader. Ryan has been consulting for the past seven years in the pharmaceutical, healthcare and consumer good industries. Some recent projects include:
  • Implementing a monthly planning process between Clinical Operations and Supply Chain to ensure successful execution of clinical trials
  • Improving the supply and demand planning tools used by client with portfolio of 100+ clinical trials
  • Business process design, documentation and preparation for ERP implementation
  • Serialization compliance for new and existing drugs globally

Ryan earned a BS in Physics from the United States Military Academy.


John Nadzam



Senior Consultant



John Nadzam is an operations and managed care professional with 20 years of wide-ranging experiences in the medical device and biopharmaceutical industries. In his most recent role at Genentech, he led operations for two regional field teams that comprised of multiple customer facing roles. The expertise he brings to The LinkLab includes:
  • Supply Chain Management
  • Sales and Operations Planning
  • Biotech and Pharmaceutical Manufacturing
  • Access and Reimbursement Program Operations
  • HCP Reimbursement Management
  • Commercial Field Operations

During his tenure at Genentech, John played key roles in integrating technologies into business process for both internal Genentech functions, such as Supply Planning in SAP, as well as HCP and patient facing services.

John earned a BSE in Mechanical Engineering from the University of Michigan.

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info@thelinklab.com